RETURNS
WHAT IS YOUR RETURN POLICY?
We offer full refunds or store credit on domestic AUSTRALIA orders within 14 days of the time of delivery.
We offer full refunds or store credit on domestic AUSTRALIA orders within 14 days of the time of delivery.
Items must be returned in their original state with all tags still attached and in their original packaging. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14 day policy window will not be accepted.
Unfortunately, items that are returned without their original tags attached will not be accepted.
Swimwear bottoms will be shipped with a hygiene protector sticker in place. Please be advised that any bottoms with this removed will not be accepted for returns. If this sticker is missing when the order reaches you, please let our customerservice@samelosangeles.com team know as soon as you receive the item.
When trying on any swimwear bottoms we would ask for underwear to be worn underneath to protect the item. Any returned bottoms with signs of wear will sadly be rejected due to health and safety reasons.
Please note all items marked final sale are not eligible for return.
A $12 restock fee plus $3 per unit will be deducted from the refund amount. This fee is waived for the Store Credit option.
Note: If you received free shipping and return your full order an additional $10 shipping fee will be deducted from your refund.
HOW DO I START A RETURN?
AUSTRALIA Customers please email us at customerservice@samelosangeles.com.
Please let us know what you are returning and whether you would like a refund or store credit and our team will send you a return shipping label.
AUSTRALIA Customers please email us at customerservice@samelosangeles.com.
Please let us know what you are returning and whether you would like a refund or store credit and our team will send you a return shipping label.
HOW SOON WILL I RECEIVE MY REFUND?
Once your items are received in the warehouse and inspected you can expect a refund notification within 5-10 days. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.
Once your items are received in the warehouse and inspected you can expect a refund notification within 5-10 days. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.
CAN I EXCHANGE AN ITEM?
No, we do not offer exchanges at this time. You can choose the store credit option and then reorder.
No, we do not offer exchanges at this time. You can choose the store credit option and then reorder.
